Privacy Policy for Canary Wharf Florist

Name: LIKE A ROYAL
Brand: Canary Wharf Florist
Price: 85.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Canary Wharf Florist collects, uses, shares, and protects personal data of all customers placing orders within Canary Wharf and the surrounding districts. Our policy ensures compliance with the General Data Protection Regulation (GDPR). By placing an order with Canary Wharf Florist, you acknowledge that you have read and understood this policy.

Personal Data We Collect

We collect different types of data to efficiently fulfil your floral orders and provide excellent customer service. The data we collect may include:

Identity Data: Full name, recipient’s name, and where relevant, company name.
Contact Data: Delivery address, billing address, and where provided, phone numbers.
Order Details: Product selections, messages included with flowers, delivery instructions, purchase history.
Payment Data: Limited data as required to process payments (for example, confirmation from payment processor, though bank or full card information is not stored by us).
Communication Data: Correspondence you send to us, or feedback you provide regarding our services.
Technical Data: IP address, device information, browser type when you access our website or app.

Lawful Basis for Processing

Under GDPR, we must have a valid lawful basis to process your data. Depending on the context, we process your personal data on one or more of the following grounds:

Contractual Necessity: To process and deliver your order, arrange payment, communicate with you about your order, and provide customer service.
Legal Obligation: To keep records required by law, including for tax and accounting purposes.
Legitimate Interests: To improve our products and services, manage our business, prevent fraud, and handle queries, provided your interests do not override these purposes.
Consent: Where you have provided explicit consent, for example, to receive marketing communications. You may withdraw your consent at any time.

How We Use Your Data

The purposes for which we use your personal data include:

Processing and delivering floral orders, including arranging delivery and fulfilling personalized messages.
Responding to your enquiries, complaints, or requests for information.
Managing our relationship with you, including handling feedback or reviews.
Where permitted, providing you with updates, offers, or newsletters if you have opted-in to marketing communications.
Improving our website, services, or customer experience using aggregate information and technical data.

Data Processors and Third Party Recipients

To fulfil your order and provide services, we may share your data with trusted data processors and third parties, subject to GDPR requirements. These may include:

Payment Processors: Secure third-party companies that handle payment transactions on our behalf. These companies process your payment details securely and do not share sensitive financial information with us.
Delivery Partners: Couriers or delivery companies that require delivery details to successfully deliver your order.
IT Support and Hosting Providers: Companies that support our website, booking systems, and communications infrastructure. Where relevant, these third parties may have access to data as needed to provide their services.
Professional Advisors: Accountants, legal advisers, or insurers who help us comply with our legal obligations.

We require all third parties to respect the security of your data and to treat it in accordance with the law. They must only process your personal data as instructed and not for their own purposes.

How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes it was collected, or as required by law. Typically, this means:

Order and contact data is retained for up to seven years for tax and accounting purposes.
Marketing consent records are retained until you withdraw consent or up to two years from your last interaction, whichever comes first.
Technical and cookie data may be retained for a shorter period, in line with our website data policies.

When your data is no longer needed, we will securely delete or anonymize it.

Your Rights Under GDPR

As a customer within Canary Wharf or the surrounding districts, you have the following rights concerning your personal data:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Erasure: You can ask us to delete your personal data where there is no legal reason for us to retain it.
Right to Restrict Processing: You can ask us to suspend the processing of your personal data.
Right to Data Portability: Where applicable, you can request to receive a copy of your data in a structured, machine-readable format.
Right to Object: You can object to processing where we rely on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where you have provided consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using our standard communication channels. We aim to respond to all legitimate requests within one month.

Data Security

We take your data security seriously. Canary Wharf Florist uses appropriate technological and organizational measures to prevent unauthorized access, accidental loss, or disclosure of your personal information. When we use third-party service providers, we ensure similar security measures are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Where significant changes are made, we will make reasonable efforts to inform customers, such as by posting an updated policy on our website.

Contact and Complaints

If you have any questions, concerns, or wish to make a complaint about how we handle your personal data, please contact us using our standard communication methods. If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

This Privacy Policy applies to customers of Canary Wharf Florist ordering within Canary Wharf and the surrounding districts and was last updated in June 2024.