At Canary Wharf Florist, we take great pride in providing only the freshest flowers to our customers throughout Canary Wharf and the surrounding area. As a trusted local florist serving both households and businesses, your satisfaction is our highest priority. Every bouquet and floral arrangement is hand-selected and prepared to ensure long-lasting beauty and enjoyment. Our fresh flowers guarantee means that your blooms will arrive vibrant and in optimal condition.
We want every delivery to bring joy, not disappointment. Should your order arrive damaged, wilted, or not in the expected condition, please notify us on the same day of delivery. Our team will swiftly assess the situation and offer solutions. In most cases, we may request a clear photograph of the damaged flowers or packaging to help us resolve your issue as efficiently as possible. Customer feedback and prompt communication help us maintain our high standards of floral excellence across all Canary Wharf deliveries.
We guarantee that all our fresh flower arrangements will last at least 5 days from the date of delivery, provided they are cared for according to the care instructions provided with your order. For maximum freshness, please keep blooms away from direct heat sources or sunlight and change the water every two days. If your flowers do not meet our 5-day freshness guarantee, please let us know as soon as possible within that timeframe for a prompt resolution.
Your satisfaction is at the heart of what we do. Should there be any issues with your order—such as receiving damaged flowers, incorrect bouquets, or premature wilting within the guaranteed freshness window—we offer both refund and replacement options:
The appropriate course of action will be determined based on the specific circumstances of your order. We aim to resolve all genuine concerns promptly and courteously so you can continue to rely on us for all your floral needs in Canary Wharf.
If you feel your order or service experience has not met our usual high standards, we welcome the opportunity to put things right. To register a complaint, please reach out to us as soon as possible with your order details and a clear description of the issue. We encourage you to include photographs if the concern relates to the quality or condition of your flowers upon arrival.
Our customer care team is committed to responding swiftly. We aim to acknowledge all complaints within one business day and provide a resolution or update within three working days. Our goal is always to achieve your complete satisfaction and maintain our reputation as a reliable, local Canary Wharf florist.
Canary Wharf Florist is dedicated to serving the local community, from individual households to busy offices and businesses. We believe in offering peace of mind when ordering flowers so you can send or receive bouquets knowing your order is in safe, professional hands. If you ever have a question or concern about your flower delivery, our team is always happy to assist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
