These Terms & Conditions (“Terms”) set out the legal agreement between you (the customer) and Canary Wharf Florist when you place an order via our website for flower delivery in Canary Wharf and the surrounding areas. By purchasing from Canary Wharf Florist online, you agree to comply with and be bound by the following Terms. If you disagree with any part of these Terms, please refrain from placing an order. These Terms do not affect your statutory rights.
Canary Wharf Florist offers a range of flowers, floral arrangements, and associated products for purchase via our online platform. All products are available for delivery across Canary Wharf and nearby districts. Orders placed on our website are subject to acceptance under these Terms & Conditions. Our service is for personal use or valid gifting purposes only. We reserve the right to refuse orders that we reasonably suspect are not in accordance with this requirement.
Orders for flower delivery can be placed on our website at any time. The order process includes the following steps:
Please ensure all information provided is accurate. We are not responsible for non-delivery due to incorrect or incomplete details supplied by you. Orders are deemed accepted only when you receive an official email confirmation from us.
All flower arrangements are subject to availability. While we endeavour to deliver the exact design and colour scheme ordered, flowers are natural products and seasonal variations may occur. Should a specific flower or material be unavailable, we reserve the right to substitute with an equivalent flower or item of equal or greater value and similar style. We will aim to notify you in advance of any significant substitutions.
Images of products on the website are for illustrative purposes only. The final delivered product may differ slightly from these images. By agreeing to these Terms, you acknowledge and accept minor variations in flower and packaging appearance.
All prices displayed on our website are in Pound Sterling (GBP) and inclusive of VAT unless otherwise stated. Delivery charges are calculated at checkout and may vary depending on destination and delivery timing requirements.
We accept major debit and credit cards and other payment methods that are listed at checkout. Payment must be made in full at the time of placing the order. Orders will not be processed until payment is received. In the event of a payment validation error, your order will not be processed, and we will notify you.
If there are any pricing errors on our website, we will contact you, and you may choose either to accept the amended price or cancel your order for a full refund.
We offer delivery services throughout Canary Wharf and surrounding areas. While we strive to deliver your order at your preferred time and date, delivery times provided are estimates and not guaranteed. Factors such as extreme weather conditions, traffic, or other extenuating circumstances may affect delivery. We will contact you or the recipient in case of significant delays.
If the recipient is not at the delivery address at the time of delivery, our courier will attempt to leave the order with a neighbour or in a safe location. A delivery card will be left explaining where the flowers have been left, or how to arrange a re-delivery. We cannot be held responsible for orders left unattended due to absent recipients.
You are responsible for providing full and accurate delivery details. Non-delivery due to incorrect or incomplete information is not the liability of Canary Wharf Florist.
If you wish to amend or cancel your order, please do so as soon as possible. Requests for amendments or cancellations must be received at least 24 hours prior to the scheduled delivery date. Cancellations or changes requested after this time may not be possible if your order is being prepared or has already been dispatched.
To amend or cancel your order, please contact us using the methods provided on our website. Upon successful cancellation within the required timeframe, we will issue a full refund to the original payment method. If your order cannot be cancelled due to late notice, no refund will be provided.
Cancellations due to non-delivery caused by factors outside our reasonable control (such as incorrect address, absent recipient, or adverse weather) will not necessarily result in a refund. Each case will be assessed individually.
Due to the perishable nature of flowers and plants, we do not generally accept returns. However, if your flowers arrive damaged, wilted, or not as described, please contact us within 24 hours of delivery. We may request photographic evidence to substantiate your claim. Upon investigation, if we deem your complaint justified, we may offer a replacement, a partial refund, or an alternative resolution at our discretion.
Any queries regarding non-arrival, product quality, or dissatisfaction must be reported within 24 hours of the scheduled delivery date to qualify for resolution. Our commitment is to customer satisfaction and resolving complaints in a timely, fair manner.
All content displayed on our website, including but not limited to images, designs, graphics, logos, and written material, is the property of Canary Wharf Florist or its licensors. Content may not be copied, reproduced, distributed, or otherwise used without prior written permission from us.
Canary Wharf Florist shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the website, submission of order, or delivery of flowers. Our liability to you for any cause whatsoever shall be limited to the purchase price paid for the relevant order.
We do not exclude or limit our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Nothing in these Terms restricts your rights under consumer law.
We are not responsible for any failure or delay in the performance of our obligations caused by events beyond our reasonable control, including but not limited to acts of nature, strikes, accidents, or governmental restrictions.
Your privacy matters to us. All personal data provided in connection with your order will be processed in accordance with applicable UK data protection laws. We will use your data exclusively for order fulfilment, communication, and service improvement, unless you consent otherwise. For details, please consult our privacy policy on the website.
These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
By placing an order with Canary Wharf Florist, you consent to these Terms & Conditions and the exclusive application of English law.
We reserve the right to update, amend, or revise these Terms & Conditions at any time. Any changes will take effect immediately once posted on our website. It is your responsibility to check the current version of these Terms prior to placing each order.
These Terms & Conditions apply to all customers ordering online flower delivery from Canary Wharf Florist, including those residing in Canary Wharf and neighbouring areas. These provisions are designed to protect both you and us, ensuring a smooth transactional process and enjoyment of our services. Thank you for choosing Canary Wharf Florist for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canary Wharf, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canary Wharf.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
